PRIVACY POLICY
Last updated: 12 October 2026
Pro Coach LDN ("we", "us", "I") is run by Henry Tootal, a personal trainer and boxing coach in London. This policy explains what personal information I collect when you use procoachldn.com, book a session or contact me, and how I look after it.
If you have any questions, email procoachldn@gmail.com or WhatsApp/call 07791 292285.
What I collect
• Booking details: your name, email address, phone number and the session you book, plus anything you choose to add in the booking form.
• Contact form messages: your name, email address, phone number (optional), your goals and anything else you write.
• Payment information: payments are taken securely by the payment provider connected to my Wix site. I don't see or store your full card details.
• Health and fitness information you choose to share: for example injuries, medical conditions or fitness goals. I only use this to coach you safely, and only with your agreement.
• WhatsApp messages: if you contact me on WhatsApp, I'll see your number and the messages you send.
• Website usage data: with your consent, cookies and similar technologies collect information such as the pages you visit, your device and browser, and how you found the site.
How I use your information
• To manage your bookings, take payments, and send confirmations and reminders.
• To reply to your enquiries and to plan and deliver your coaching.
• To keep you safe during training.
• With your consent, to understand how the website is used (Google Analytics) and to measure and improve my advertising (Google Ads).
• To meet legal and accounting requirements.
I don't sell your personal information.
Legal basis (UK GDPR)
• Contract: to provide the sessions and services you book.
• Legitimate interests: to reply to enquiries and run my business.
• Consent: for analytics and advertising cookies, and for any health information you share. You can withdraw consent at any time.
• Legal obligation: for example keeping financial records.
Cookies
The site uses a cookie banner (provided by Usercentrics through Wix). Analytics and advertising cookies only run if you accept them. You can change your choice at any time using the "Cookie settings" link at the bottom of every page.
Who I share information with
I only share information with services that help me run the website and my business:
• Wix: website hosting, bookings, forms and payments.
• Google: Google Analytics, Google Ads, and Google Calendar for scheduling.
• Usercentrics: cookie consent management.
• WhatsApp (Meta): if you message me there.
• Google Reviews widget: shows my Google reviews on the site.
Some of these companies may process data outside the UK. Where they do, they use approved safeguards such as standard contractual clauses.
How long I keep it
• Booking and payment records: up to 6 years, for tax and accounting.
• Enquiries from people who don't go on to book: up to 12 months.
• Health information: only for as long as I'm coaching you, then deleted.
Your rights
You have the right to see the personal information I hold about you, have it corrected or deleted, restrict or object to how I use it, withdraw your consent, and ask for a copy of it to take elsewhere. To use any of these rights, email procoachldn@gmail.com.
If you're unhappy with how I've handled your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Changes
I may update this policy from time to time. The latest version will always be on this page.